ace369 Privacy Policy — Your Information Is Our Responsibility
The personal information you provide on the ace369 platform is fully protected. This policy explains how we collect, use, and store your data, and what your rights are.
Introduction and Scope
ace369 ("we", "us", or "the platform") operates a trusted online casino and betting service for users in Bangladesh. By using our website ace369.lat and all services connected to it, you are considered to have accepted the terms of this privacy policy.
This privacy policy applies to all information collected during account registration, deposits, withdrawals, playing games, and use of support services on the ace369 platform.
Section 1 — Information Collection
Registration and Account Information
When you open an account with ace369, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only persons aged 21 or above are permitted to open an account)
- Active email address
- Mobile number (linked to bKash, Nagad, or Rocket service)
- Password (stored in encrypted form — we can never see your password in plain text)
Transaction and Financial Information
During deposits and withdrawals, we process the following information:
- Payment method (bKash, Nagad, or Rocket)
- Transaction amount and date
- Transaction ID
- Account balance history
For security purposes, all transaction data is transmitted via SSL encryption.
Technical and Device Information
The ace369 platform automatically collects certain technical information:
- IP address and geographic location
- Browser type and version
- Operating system
- Device type (mobile, tablet, or desktop)
- Session duration and page visit history
- Cookie and session data
Gaming Activity Information
A log of your gaming activity on the ace369 platform is stored, which includes:
- Which games were played and for how long
- Bet amounts and outcomes
- Bonus claims and wagering history
- VIP level change records
This information is used to implement responsible gaming policies and to prevent fraud.
Section 2 — Use and Purpose of Information
ace369 uses your personal information only for the specific purposes listed below. It is never used for sale or exchange with third parties.
Account Management
To create, verify, and manage your account. To ensure login security and to assist with password recovery.
Transaction Processing
To securely complete deposits and withdrawals via bKash, Nagad, and Rocket. To verify the minimum deposit of ৳300 and withdrawal of ৳1,000.
Support and Communication
To resolve your issues through 24/7 live chat support. To send important service updates and notifications.
Safety and Security
To prevent fraud, money laundering, and misuse. To block access by minors (under 21) and to ensure fair gaming.
VIP and Bonus Services
To provide benefits across Bronze, Silver, and Gold VIP levels. To manage the 120% welcome bonus and other promotional offers.
Service Improvement
To analyse and improve platform performance. To review user experience and ensure better service.
Section 3 — Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser that the ace369 platform uses to make your visit easier and more secure.
ace369 uses the following cookies:
- Essential cookies: Keep your login session active and ensure account security.
- Functionality cookies: Remember your preferences (language, game history).
- Analytics cookies: Analyse platform usage to improve service quality.
- Security cookies: Detect fraudulent activity.
You can manage cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.
Section 4 — Data Storage and Security
Security Measures
ace369 has put in place the following technical measures to protect your information:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Encrypted Storage: Passwords and sensitive information are stored in hashed form.
- Firewall Protection: Our servers are protected by industry-standard firewalls.
- Regular Security Audits: We conduct regular system security reviews.
- Two-Factor Authentication: An additional verification layer is available to protect your account.
Data Retention Period
ace369 retains information according to the following policy:
- Active accounts: All information is retained for as long as the account remains active.
- Transaction records: Financial transaction data is retained for a defined period in accordance with regulatory requirements.
- After account closure: Even after an account is closed, necessary information is retained for a defined period in accordance with legal obligations.
Section 5 — Sharing Information with Third Parties
ace369 does not sell your personal information. Only the minimum necessary information may be shared with third parties in the following limited circumstances:
Circumstances for Sharing Information
- Payment processors: Minimum necessary information is shared to complete bKash, Nagad, and Rocket transactions. These payment providers have their own privacy policies.
- Game providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, or other game providers may use certain session data — but not personally identifiable information.
- Legal requirements: Information may be provided to authorities if required by court order or legal obligation.
- Fraud prevention: We may cooperate with relevant authorities to identify fraudulent activity or illegal money laundering.
- Business successors: In the event of a company merger or acquisition, information may be transferred, but users will be notified.
Section 6 — Your Rights and Controls
As an ace369 user, you have the following rights over your own information:
Right to Access Information
You can request to view your stored information at any time through ace369 support.
Right to Correct Information
If there is any error in your information, contact support to have it corrected. Ensuring accurate information is our responsibility.
Right to Delete Information
After closing your account, you may request deletion of information that falls outside our legal obligations.
Right to Restrict Processing
You may object to the processing of your information for specific purposes. In some cases this may result in limited access to services.
How to Exercise Your Rights
To exercise any of your rights, please contact the ace369 support team:
- Live Chat: 24/7 live chat support in Bengali is available
- Email: [email protected]
After receiving your request, we will make every effort to respond within a reasonable time.
Section 7 — Protection of Minors
Collection of Information from Persons Under 21 Is Prohibited
ace369 is an adults-only platform. This platform is for persons aged 21 or above only. We do not knowingly collect information from any person under the age of 21.
Age verification is mandatory during the registration process. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and that account will be permanently closed.
If a parent or guardian believes their child's information is held by us, please contact [email protected] immediately.
Section 8 — Policy Changes and Updates
Privacy Policy Update Process
ace369 reserves the right to update this privacy policy at any time. In the event of changes:
- The date of the update will be noted on this page.
- Registered users will be notified by email in the case of significant changes.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
- If you object to any changes, the option to close your account is always available.
Section 9 — Contact & Conclusion
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the ace369 support team. Our live chat support in Bengali is available 24/7.
- Live Chat: 24/7 live chat support in Bengali
- Email: [email protected]
Conclusion
Your trust in ace369 matters to us. We commit to making the protection of your personal information our top priority. We keep your data secure through SSL encryption, strict access controls, and regular security reviews.
ace369 is always committed to fair gaming, transparent service, and user privacy. To learn more, visit our Terms & Conditions and Responsible Gaming pages.